Frequently-Asked Questions
Here we provide answers to frequently asked questions about cremation, funeral services, immediate need, preplanning and what to do when a loved one dies.
Cremation FAQ's
Can there be a viewing before cremation?
Yes. Seeing a loved one can be an important part of the grieving process for many people, so a public visitation or private family viewing can absolutely take place before cremation.
Can family be present during the cremation?
Yes. We invite families to participate as much as they would like. A witnessed cremation provides an experience very similar to a burial, when some families choose to watch the casket be lowered into the ground. Family and friends can stand right alongside the funeral director and crematory operator as their loved one’s body is placed respectfully into the crematory. Generally, families do not stay for the entire process, but this can be an option if you prefer.
How does cremation work?
Cremation involves the process of reducing the body to ashes. Afterwards, the remains are returned to the family. A funeral service can be held before cremation, with your loved one's body present in a casket. Or, a memorial service may be held after cremation, with the cremated remains present in an urn.
How do I know that I am getting my loved one back in the urn?
Multiple steps are taken at our funeral home and the crematory to maintain an individual’s personal identity throughout the cremation process. An identification card is placed with them the moment they are brought into our care. Multiple parties review all cremation paperwork and permits prior to cremation. A numbered stainless steel identification tag is placed with your loved one before cremation, and stays with the remains when they are placed inside the urn. When it is time to return the remains to the family, we will release them only to an authorized party, recording that person's name in our records to further ensure the integrity of the process. You can have confidence that your loved one will be cared for with dignity and respect, and their personal identity will be maintained every step of the way.
What should I do with the cremated remains?
If you choose cremation, there are many options for what to do with the ashes:
- Scattering: Many people choose to scatter the ashes in a location that had significance to the deceased, such as a favorite park, beach, or nature spot.
- Keepsake urns: Some families choose to keep a portion of the ashes in a special urn or piece of jewelry.
- Interment: Ashes can be interred in a family plot or at a cemetery, either in a niche or within a memorial garden.
- Other creative options: There are many creative options for commemorating the deceased, including turning ashes into diamonds or using them to create a memorial reef.
Where can ashes be legally scattered?
There are restrictions around where cremated remains can be scattered. If you have a place in mind, check with local municipalities or your funeral director for assistance.
Immediate Need FAQ's
What do I need to do when a loved one dies?
First, the authorities need to be notified. If your loved one passes away at a facility, the staff will handle the notifications. If the death occurs at home, you will need to call emergency services before any other steps are taken. Next, call us. We are available 24 hours a day. We will gather some basic information and then come take your loved one into our care. Then, typically within a day or two, you and your family members will come to the funeral home to make arrangements. We will coordinate with your service venue, cemetery or crematory and the appropriate agencies and care for your loved one, preparing them for the services you selected. On the day of the visitation or service we will be there to support you and handle all the details.
Do I need to plan a funeral right away?
While some decisions need to be made relatively quickly, you do not have to finalize every detail immediately. We will help you prioritize what needs to be handled first and give you time to consider the more personal elements of the service.
What types of services are available?
There are many options available for cremation, funerals, services and gatherings. These may include a traditional funeral service with a viewing and burial at a cemetery a funeral service before cremation, a memorial service after cremation, a graveside service at a cemetery, a Celebration of Life at a church, club or other venue, or cremation without a service or gathering.
How much does a funeral or cremation cost?
Understanding all the options and prices for cremation and burial services is important to every family we serve. Costs vary depending on the services and options selected. Please visit our Services & Pricing page for detailed information about your options, and don't hesitate to call us with any questions. We are committed to transparency and will walk you through all the options to help you make decisions that align with your needs and budget.
What should I bring to the arrangement meeting?
It’s helpful to bring:
- A recent photo of your loved one
- Clothing for burial or cremation
- Personal information (full name, date of birth, Social Security number, etc.)
- Military discharge papers (if applicable)
- Preplanning documents (if arrangements were made in advance)
Don’t worry if you don’t have everything—we can guide you through what’s needed.
What is a death certificate, and why is it important?
A death certificate is an official document issued by a governmental authority that confirms the death of a person. It is essential for handling legal and financial matters, such as settling the deceased’s estate, claiming life insurance, and closing accounts. The funeral home typically assists in obtaining several copies of the death certificate.
What happens after the service?
After the service, we continue to support families by:
- Assisting with necessary paperwork
- Providing grief resources
- Helping coordinate burial or cremation follow-up
- Offering guidance on memorialization options
Our care does not end after the service—we are here for you in the days and months that follow.
Preplanning FAQ's
What is preplanning and is it necessary?
Preplanning allows individuals to make their own funeral arrangements in advance. While it is not required, it can ease the burden on loved ones and ensure that personal wishes are honored. Many families find comfort in knowing these decisions have already been made.
My family member already arranged their services at another funeral home. Can I transfer them to you?
Yes. You can transfer any prearranged funeral or cremation plan from one funeral home to another at any time. If the arrangements were prepaid, and the funds are more than what the services cost at our funeral home, we would refund the difference to the family.
Why should I preplan my funeral?
Preplanning offers several benefits:
- Control and personalization: You can ensure that your funeral reflects your personal preferences and values.
- Financial relief: Preplanning can help lock in today's prices for future services, potentially saving money.
- Peace of mind: Knowing that your arrangements are in place can bring comfort to you and your family.
- Reducing stress for loved ones: Your family won’t have to make difficult decisions during a time of grief.
What kinds of things can be preplanned?
Many aspects of your services can be preplanned. These include:
- Type of service: Decide on what kind of service you want to have.
- Burial or cremation: Choose whether you want to be buried or cremated and select a cemetery plot or urn if applicable.
- Service specifics: Plan details such as readings, music, and who will officiate.
- Personal touches: Include any personal preferences like flower arrangements, special mementos, or attire.
- Financial arrangements: Set aside funds or take out a funeral insurance policy to cover costs.
Can I change my plans later?
Yes, preplanning is flexible. You can update your plans as your preferences or circumstances change. It’s important to keep your plans updated and communicate any changes to your family and the funeral home.
How do I ensure my family knows about these arrangements?
After preplanning, inform your family about your decisions and where the documents are stored. This can be in the form of a written document, a pre-need contract with a funeral home, or even a discussion with your loved ones. Keeping them informed will ensure they can easily access and follow your wishes when the time comes.
We’re Here to Help
The loss of a loved one is never easy, but you don’t have to walk through this alone. Our compassionate team is here to answer your questions, guide you through each step, and help you create a meaningful tribute for your loved one. If you have additional questions or would like to begin planning, please don’t hesitate to reach out.